• Warranty

    At Prima Diervoeding, we are proud of our extensive range. That’s why we do everything we can to deliver our products to you in perfect condition. However, an order can be damaged during transport, which means you may be entitled to a warranty claim.
    Have you received a damaged product? Please make sure to report the defect to us within two months. If it falls within the warranty, we will provide a free replacement.

  • Complaints

    Although at Prima Diervoeding we strive for a flawless order, it can always happen that something does not go as planned.
    So if you are not satisfied or have a comment, please send an email to info@primadiervoeding. We are happy to assist you.

    If we have not reached a solution together, it is possible to register your dispute for mediation via WebwinkelKeur: https://www.webwinkelkeur.nl/consument/geschil/
    Since February 15, 2016, it has also been possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.