• Warranty

    At Prima Diervoeding, we're proud of our extensive product range. That's why we do everything we can to deliver our products to you in perfect condition. However, an order may be damaged during transport, which may entitle you to a warranty claim.
    Did you receive a damaged product? Please report the defect to us within two months. If it's under warranty, we'll replace it free of charge.

  • Complaints

    Even though we at Prima Diervoeding strive for flawless orders, it can always happen that something doesn't go as planned.
    So, if you're not satisfied or have a comment, please send an email to info@primadiervoeding. We're happy to help.

    If we haven't reached a solution together, you can submit your dispute for mediation through WebwinkelKeur: https://www.webwinkelkeur.nl/consument/geschil/
    As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr .